We were solicited by Yellowbook representative in Chicago. They promise to bill us only the calls that people call in asking for business related calls. When it come to bills time. Yellowbook bills us with all the calls including them ones that do not relate to our business. At the beginning, yellowbook didn't even send us e-bill. They continue charging us for over three months before we realized that the bill were too high. We then requested them to send us the bills that we can check. It took us at least 2 hours to check and listen to each bills they sent.
We the founded out that of all the calls yellowbook have been billing us with all the unrelated calls. Of all the months from January to now June the legitimate calls they should bills us are no more than 2-3 calls per month, but they have been billing us more than ten times over that. When we made complaint and we call the representative in Chicago back to us, he also was upset. He helped to file complsint for us we got some refund back but not all.in June they did not send us the bill. I called an made complained with Mr. Daniel Bruno at the branch office in P.A. And informede him that I want to cancel the contract because yellowbook did not live, up to their promise.
He simply told me right in my face that it is too bad we cannot get out of the contract. We need to stay and let them rip us off until the contract end. What ever they bill us is at their mercy. Moreover, from what I have been listing to the recording calls they send us for each month the3re at least two to four calls that one same person made the calls from difference3 phone numbers in order to charge us. Bye the way from January we have been asking our clients that they came in to register with us, NONE of THEM came from Yellowbook calls. Please BEWARE Of Yellowbook advertisement on the web.
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