Early Saturday, December 13, I picked up an order at the JC Penney order desk in Martinsville, Virginia. I had with me the $5 coupon from the big catalog which I forgot to give to the person who took my order on the telephone. No one (three associates someone they called to the order desk) knew how to handle the coupon. The excuse I received was they had updated their computer system and no one knew how to give me my $5 discount. I paid for my order and left the desk area.
Upon exiting the store, I met the manager, Mr. Self. I told him there wasn't excuse for no one in the order desk department not knowing how to handle the $5 discount. He looked at the coupon, asked if they gave me the discount, and told me he was sorry I had a problem today. He never offered to give me the discount.
I am 60 years old and have been a J C Penney customer all my life. I can remember shopping with my mother as a child in the local store on Church Street in Martinsville. My son even worked at JCP when he finished high school and attended the University of Virginia.
I am deeply disappointed with JCP and the service and attitude of the manager of our local store. He should be training his associates better.
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