I ordered 2 Christmas floral deliveries a week in advance, picking out specific arrangements. Both were surprises.
Order #1 I received a "your item was delivered" email. We called the recipient — "What flowers?". No flowers were delivered.
Order #2 - we were concerned, so we called recipient #2. Nope—NO FLOWERS.
That night I spent an hour on the phone (after having the automated phone system disconnect me TWICE when choosing "orders already placed" in the phone tree—had to choose "place an order" to get a human). The hapless employee couldn't tell me why it happened, what had happened, just "call back tomorrow when we can call the florists".
Today I spent another 90 minutes (after being hung-up on by first employee and waiting forever to get a supervisor) trying to get this straightened out. Order #1 they tell me is no longer available and "we notified you" (no, you told me it was delivered yesterday. Oh wait—yes, you sent the "not in stock" email at FIVE AM TODAY. AFTER you told me it was already delivered). The florist had NO special arrangements left and could only send a bouquet. I can't cancel because it's Christmas Eve and there is no way to get something else this late. I am pissed. She'll get something but NOT what i ordered. Then order #2 — they have no idea why it wasn't delivered yesterday, but said it would be today.
I was offered NO concessions for the screwups, but was told I should "understand, because, you know, we're really busy this time of year". Yeah, that's a lot of condolence to the customer ordering something special for Christmas. I had to repeatedly ask to even get the one order upgraded to premium as a concession for the repeated screwup.
I will NEVER use Teleflora again.
0 comments