I used these characters to do my wedding cake. I requested them to do cupcakes, I wanted them Full and to have a poinsettia flower and snowflakes on each one. I also asked for individual cookies done for my husband in a decoration that ment something to him. These were my favors for my guests.
First problem was that they were paid in full a few months prior to the wedding, all they needed was a deposit for the cupcake stand. I also paid them in full for my cookies. I had a medical emergency the week prior to the wedding and was not able to get this "deposit" check to them but promised them it would be there by my mother. They called 5-6 times that week asking for it.
2nd they were told to be at the hall @ no later than 12 NOON to deliver the cake and they showed up a 2:30, my dad had to wait for them and the wedding started @ 3 he was almost late. The cupcakes were suppose to be large and have a whipped topping to make them look like snow. Not only were they small but I could have turned them out from my kitchen. They did not even reach the top of the paper cups, the icing was put on with a knife FLAT might I add and the decoration was laid flat on top of the cupcake. I had showed them pictures and given great instructions as to what I wanted. I paid them a lot for there services and they SUCKED!
3rd they SCREWED up ROYAL. Not only did they not make the cookies that were paid for but they left a refund check tucked under the edge of the cake. They did not inform me in the 5-6 times they called to DEMAND payment for the cake stand that they were not going to make these or that there was any problems with the cookie!!! TOTALLY disrespectful. Thank god I had another back up plan.
I had people with severe nut allergies and requested to have some of the cupcakes nut free and set aside so that we could give them something safe. They not only did not do this they mixed them in with the same one with nuts, Our nut allergy people had to go with out to be safe.
They were contacted multiple times and no phone calls returned nor did they respond to any email that I had sent. It has been a while since it happened. But it is something that still haunts the day I got Married. I hope that anyone who reads this knows that they SUCK and will not deliver the product the way you asked or well may not even deliver!!!
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