My daughter got married October 17. We had saved and planned and spent tons of money. She chose Whitmans to do her cake, against my better judgment. She had two consultations with them.
When the wedding day arrived, someone called to see when the cake would be ready, and they said they did not know because they had been "slammed" by a festival in town. That is not a worry my daughter should have had on this special day! Finally it was done, later than promised, and it was picked up.
First, the cake was supposed to be square, but it was round. Second, it was lopsided, and no matter which way we turned it, we could not make it look straight. Third, it was supposed to have brown dots, but they were butterscotch colored and not uniform in size. The groom's cake was supposed to be strawberry, but it was yellow. Both cakes were dry and tasteless, as if they had been baked days ago.
They have been unapologetic, rude, and ugly. We spent $500 on these cakes, and we really got taken. There were over 200 guests at the wedding, and we told everyone who asked that Whitmans did the cake. I would love to tell people that Whitmans made it right, but I cannot. They have even hung up on us several times.
I will never darken the door of this place again, and I will let all my friends know how we have been treated.
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