This is what happened and what I intend todo, not a threat but the TRUTH! Asthe salesman who sold us this service said There will be NO contract! And thepaper I did sign, I was told by serviceman; that it was ONLY for the parts theyinstalled.
I tried to return the items, 2 channel changers, router and one control box... 4 items in total. WhenI called dish at 1-720-514-8555 and spoke to Dina (unusual name, Im sure you know who this is!) on Dec. 20thshe was very un-co-operative andyelled at me and threatening by stating I will just remove the 263.00 from your card on file! (Withoutauthorization) First, we paid one monthin ADVANCE, where is that? They heldmy number from being ported (move the number to the newprovider) for one full week till it entered the next billing cycle! They also said on top of thetermination fee we are charging you $37.00 (or $555.00) for the balance of 15 months left even though we have NO contractOn top of the termination fee of $175.00that we do not oweeventually I asked for a supervisorand at first AFTER I explained 6 times (to Mr. Kanyon id# GW5) we have another provider because the 2 phones worked only 50%of the time and the internet was like having Dial-Up, a term used for veryvery slow responses to web pages and videos, downloads, songs, emails and such. Frontier.com had just thoseextremely slow speeds. Or NONE at all.
This was to be HIGH SPEED. Ha. Neverthe less Mr. Kanyon ID# GW5 (atleast that is what he told me because I see on the internet the SAME ID# used?) could NOT comprehend the situationAnd eventually I got thru to him to send THECONTRACT we dont have (Dina said building up what we dont owe) Then said wedont send out billing, itemized In which I needed to see what exactly we owe, she refused that too! Would you pay a GHOST bill? BackTo Mr. Kanyon It took one hour toexplain to him that a bill and signed contract would solve this all and notover $600.00 to settle this. He said he would GET the contract (then he willsee its NOT signed because there is none unless the service man, who DID NOTleave me a copy convenientlyforgotI didcall for one and then I forgot, myself, thinking they were honest enough tosend it. Yes they lied. Now MR. Kanyon told me everything will be fine and the return of mymoney I paid up front for one month! And the exclusion of over $600.00 in feesthat Dina lied about! This why I asked for the Contract (mineand not a blank) and an itemized bill. I will NEVER utilize their service everagain!!! Even though I was being nice when they sent me surveys and I answerednicely. ThisMUST be resolved and people like Dinashould be reprimanded for threatening me with a removal of funds from my creditcard WITHOUT authorization Frontier needs to destroy my credit card info and I demand a Letter of Destruction of myCredit card info! THEY ARE NOT AUTHORIZED TO CHARGE ANY MONEY FROM A CREDITCARD THEY KEPTfirst fraud and I go after them for having that available intheir office! That should have been either coded or removed. Digitally Signed: A Very Dissatisfiedex-customer Angelo
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