In April of i purchased a new dryer, with the extended warranty. October 28 we had to have their service center out to fix the front drum bearing. Three weeks later the repair man had to come out for the exact same thing. He said that he had to order some parts, and he would be back as soon as the parts come in. He also told us that if the parts weren't in within 10 business days, that they would replace the dryer.
After 10 business days i called the service department. They told me there was a back order on one of the parts i needed, and that i would have to wait until december 20. That is one full month that i have to go without my brand new dryer. After a lot of talking and waiting on the phone, they agreed to give me in-store credit. When i went to get my credit, they would not credit me my $30 for the extended warranty.
They said i would have to call GE for that. I didn't call GE to get the warranty, why would i have to call them to get my money back. I feel like HH Gregg stole $30 from me and will never purchase another thing from them.
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