We hired Carolyn Fennerty and Robert Kumar of Mirchi productions to cover my daughter's first birthday celebration held on 11/15. The terms of the engagement were agreed upon and Carolyn wrote it down when they both visited my residence for consultation. Unfortunately she did not draw up a contract. First sign of a red flag which I did not pay attention to. On the day of the event the photographer Robert Kumar arrived 1 hour later than the agreed upon time and the video person did not turn up.
Folks who put together a celebration for loved ones will totally understand the emotions of both my husband and myself. The first half hour of the event was not covered and when Robert arrived we learnt that Carolyn forgot to send the video person. Robert spent a lot of time going back and forth and of course did not do his job of taking snaps for another 15 to 25 mins. The video guy arrived about 2 hours into the event and once lunch was served Robert stopped taking snaps essentially not covering the last hour and a half of the event. The family photos were taken in the end due to Robert's late arrival (instead of the beginning) and they came out very bad.
They had also agreed to bring a posterboard of my daughter for guests to sign and that was a disaster, essentially they gave me a print out instead of a proper poster. During the event itself Carolyn started texting me changing the terms of the agreement completely and in the subsequent weeks they did not once accept that they messed up, instead Robert called me a 'f*ng' customer for not being satisfied with what they did... Shows what professional they are... Eh?
They dragged the delivery of the products and it was only in March we received the photos and the CD and that too only after we paid the Fedex charges. They forgot to include the DVD in that package and once again I had to pay fedex charges to get that delivered, a DVD that was damaged and could not play most of the chapters. We paid about $700 service fees and over $50 in fedex delivery charges and currently are suffering the pain of not having captured my daughter's first birthday celebration in a decent manner. We hire photographers to capture memories but not to give us pain and nothing else in return. This is one mistake that I do not want anyone to make again.
BEWARE of hiring Mirchi prtoductions/Gardent State photography for any of your events or else you will end up like me... Pay all the money and have no memories in return at least definitely not good ones. They handled the whole event in a lax, careless, unprofessional manner, they are unscrupulous and unethical and the quality of their work is bad, in retrospect not surprising given the overall way they approached the engagement. Our daughter was born after 15 years of marriage and one can imagine how badly we wanted to create memories with her and now I don't have words to describe the pain we feel when we are not able to watch the DVD or when we see shabbily taken photographs. A first birthday comes only once
Please stay away from this company.
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