I met Robert and Carolyn Finnerty in November during a in home consultation. At the time they seem to present themselves as an honest photography company that would do a great job of photography at my wedding. I signed a contract with them and sent a check to Carolyn (made out to her). The contract clearly was for three albums. After the wedding, Carolyn basically dropped off the planet (impossible to reach) and Robert was nearly impossible to reach (he never picked up his phone, and his voice mail was usually full). When I reached him, he was never clear about when I would receive the album and was not the least bit apologetic about the delay or being completely out of touch. He did often blame another company he was working with - pictage.
Months went by and I did not know why it was taking SO LONG to receive my albums. Eight months into this ordeal, one day I received a text from Robert telling me that album was complete and had been shipped. Although I have a contract that says I should receive three albums - I received only one. Again - Robert and Carolyn Finnerty are impossible to reach. I have not heard from them.
My wedding day has been the most special day in my life. Unfortunately, due to Robert and Carioyn's disgusting behavior and poor service my memories of this day are tainted. I had to fight with Robert constantly to receive updates about why my albums were taking so long. When I finally did receive a product — it was one album not three.
Unlike the poor customer above I do have a copy of the contract as well as copies of checks (one made out to Carolyn Finnerty). She may not work for Robert anymore — but she is equally responsible. No mature and responsible person just leaves a job and leaves clients hanging after charging them thousands of dollars. If she really was an innocent employee, why did she ask us to write her a check in her name.
Robert and Carolyn - if you see this — please deliver my other two albums. As far as potential customers of Mirchi Productions - stay away from these two scam artists.
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