The very first harm we understood about was completed on August 19. Nowadays is November 14 and we've yet to be paid. As the corporation guarantees to cope with any type of issue "quickly" and guarantees 100% client satisfaction I'd prefer to to begin with condition I discover this to become really the opposite. I actually donot think about the period of period it's taken up to encourage them to react at-all "induce" and also the reasons they develop to not take accountability are nothing lacking worthless. From declaring the glass votive they decreased hopped up off the ground to declaring these were not provided a "bill" there reactions via the BBB have already been absurd. We did change this issue to the BBB but so far have experienced no outcomes apart from the support waiting before time period limit has lapsed subsequently reacting with everything but reasonable payment. Within the meantime we found however more harm done by these reckless people. Don't employ them should you worry about your furniture. They'll repeatedly ram their inexpensive vacuums round the thighs of the best furniture. When requested to "dirt" the shells of custom shades they again were captured within the work of cleaning the fragile fabric shells also it simply then dawned on me that needed to be how a chain was damaged months earlier. Puzzle solved, but obviously we-don't expect them to take responsibility for that anymore than they've the $400.00 value of harm they did to 1 furniture piece they slipped an extremely sharp large glass candle votive onto. It folded... The factors left many gouges before striking the rug. Your furniture specialist is Solano's furniture. Since we've good furniture and many restored antiques we're acquainted with and incredibly pleased with the job they are doing. That is about TWO businesses today. One we'd never permit in our house Markatos Cleaning Services Inc. Or might we permit anybody they may suggest. Hence the "furniture specialist" they agreed to deliver 8 weeks once they did the harm was not enough too late. We would like our furniture fixed by our specialist and also the price for that's $400.00. We've created this abundantly obvious to Markatos Cleaning Solutions, Inc. And also the newest response is laughable. They've informed the BBB that people didn't give them a "bill." We named them numerous occasions and informed them the price of the harm. We mentioned the harm in most communication between them, us, and also the BBB, we published the price of harm online, we delivered them a note via their very own site declaring the price of repair, and about the day-we got the estimation we'd them talk immediately using the OPERATOR of Solano's Furniture Recovery who'll be performing the repair. He in those days informed Barbara Markatos really obviously exactly what the harm was and what could be had a need to recover the furniture towards the situation it was prior to the harm Markatos did to it. This discussion happened precisely THREE WEEKS following the harm was completed. Markatos was handed that enough time to complete "anything" to solve this issue. They questioned me to contact my furniture restoration specialist and that I did. At that time of the harm used to donot understand how serious it had been. I'm not the specialist. I trust the organization that's for a long time looked after our great furniture: Solano's Furniture Corrections, Inc. 731 s. 4th Street, Philadelphia, PA. We've not requested them however for an estimation towards the remaining harm we discovered including a processor out-of an antique chest they currently repaired for all of US also it was in great condition, a china cupboard within our dining area which we bought completely new, and lacerations about the thighs of the extremely bureau the reason for our first criticism. Along with the harm to furniture Markatos Cleaning Providers nevertheless retains our home these were provided about the evening the harm was completed. The gem and metal candle dish that kept the glass votive they smashed wasn't broken. They guaranteed to locate a suitable alternative that was never completed. They later stated they acknowledged or charge card $60. We never requested for-anything but a similar alternative votive and also the return of our home. We requested them to supply the day they did this therefore we are able to examine our documents. No response from their website.
I'd prefer to explain that Markatos Cleaning Solutions were quickly compensated by us whenever they washed our house regardless of the harm they did. We respected them to look after claimed harm. Many weeks later we ignored them-and in those days again managed to get obvious they owed us $400.00 for that harm we'd Solanois evaluate and also the return of the candle-stick and glass votive with a few payment for that item they smashed that'll be challenging to displace for the reason that it's from years past... An Event Lite item that's long-since been stopped.
Never once has Markatos provided us a "bill" however these were settled quickly. They informed us the price and we decided to spend it. Hence we anticipate them to pay us for that price of HARM they did within our house.
Which damage meets the $400.00 we've requested them for!!!
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