The online prescription Service is really dump and terrible.
My Health plan provider switched from Medco to Caremark last year. When I renew my two medicines I have been taken for years. They put it on hold and never communicate to me for the reason. After months of on hold, when I called them they say it is waiting for doctor office for confirmation. How stupid it is, at least they should let me know the reason for on hold.
They must remember, who is the one paying for the medicine. Plus, as of the recent changes in health, I am paying 100% of the cost. Should I pay and beg for the prescription. No way, I will find other place, even it means I have to order from Canada.
The customer service is so dump and just follow instruction from book and have no sense of human being.
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