I was a faithful customer of Midcontinent Communications for 8 years. I paid my bill on time, in full every single month. As a matter of fact, I paid a little extra on each bill to build up a credit. We moved to a new location 3 years ago. Since we moved, we had nothing but problems with our services. My cable froze all the time, like I had paused it, but obviously had not. My land line only worked occassionally. And the internet worked even less. So I called as often as I could to have a someone look at our services. I went over my cell phone minutes calling because my house phone didn't work. I called in excess of 20 times to have these issues resolved. All the while continuing the pay the outragously high bill.
My spouse was laid off from his job and for a year we struggled to pay basic bills. Thank goodness for the credit I had built up on our account. Once I had exhausted the credit on our bill, I was forced to skip ONE months payment. This was June's bill. And of course Midcontinent charges a month in advance. Then in July I received a past due bill of which I paid the full amount. Within 2 days of paying the past due bill I had called to change the movie package on our service. At that time, I asked the person 3 separate times if I still had a bill. Each time the reply was 'No, you are current'. Within 7 days of that phone call, now 9 days after I paid the full past due, I received another past due bill for 3 months of services totalling almost $400!
Again, I call to inquire about the bill and was told that perhaps the first person I had talked to didn't understand the billing portion and I in fact did owe the bill! If the person I had asked 3 times about owing a bill didn't know then answer than they shouldn't have answered the question and had someone who can understand their billing system answer the question!
I paid the 3 months of service minus the past due that I had already paid because that's what I was told to pay and asked to have my service disconnected on the day I was paid up to. The person told me the day I was now paid up and my services were terminated on that day. Now I have a bill going to collections. How you ask? NO CLUE!
Not one person at that company has been competent. Not the person that installed my services after my move and left mud on my carpet and put the black box for the phone in the basement that retains moisture because it's a dirt hole even though I told him to put that in the closet directly above the spot in the basement that he put it at. Not the several techs that came to 'fix' the service and cut the cable wire that was run to the garage because they said it would 'fix' the problem and it didn't. Not the 20 people I talked to in customer service trying to get my services problems resolved.
I am extremely upset with Midcontinent and will not ever be returning to them for cable, phone or internet services.
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