I ordered what was portrayed to be an authentic Coach Handbag at Coach Bag Outlet Mart and paid $75.99 for it. When it came, it came from China, was definetely not leather, it was some cheap vinyl, the Coach Logo was a cheap poorly made imitation and was just stamped on. The bag was a piece of crap. I immediatly notified them that I wanted a refund because of poor quality amongst it being a fake and they said per their return policy I must return at my expense. I did this and it cost me $35.00 to return. I tracked package they did recieve it and I recieved an e mail stating so... However they tried to say that I used the bag and I had to agree to have them deduct an additional $20 for their postage to me. The postage was free to me and included in price of bag at original sale. I told them I wanted a full refund per their return policy as stated on the website which did not say I had to agree to ant additional postage fees. That was in August it is now Mid October. I have sent at least 30 e mails requesting my refund and they are just ignoring me. I advise anayone to avoid getting ripped off like me and do not purchase aanything from them. I contacted the Federal Trade commission after this happened to me and apparantly this is not their first complaint. Save your money and buy elsewhere. I am still awaiting my refund.
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