From losing a customer! To gaining a donation?
How the Haband Company was able to lose a customer for $10.00 or perhaps as little as $5.00
In July I ordered three pair of pants ($34.99 for 2 pair and $9.99 for the other pair) using Haband's Internet ordering form.in September I received the three pair of pants and within a couple of days I returned and they have acknowledged receiving the $9.99 pair. I am unable to obtain a requested $9.99 refund. The reason, Haband now claims that the pants (2 pair for $34.99) are not on sale and that I owe them $9.43 more; thus, I am not getting a refund.
Twice I have provided Haband with a copy of their Internet Ad showing "Buy 2 for $34.99" along with the copy of their order form (showing their price) and their ordering instructions. They will not honor the advertised price of $34.99 They are keeping the returned pair of pants and they are keeping my $9.99
Would I be willing to negotiate and split the difference? Perhaps, but the phone conversations I had with Joey, Gloria, Phyllis, Mika, Melanie, & Scott within their customer service center; the Emails I sent twice to Dave and their [[email protected]] group have gone unanswered; and the letters I wrote (containing their Internet Ad) in September to Laurie and Dave, and again to Dave (upon his request) in October have all convinced me do not wish to keep me as a customer and they do not intend to refund me $9.99 for the returned pair of pants.
I now challenge whoever at the Haband Company has my $10.00 to take it and make a donation to the Volunteer Group of a Hospital in their area. For they need it more than I do!
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