Complaint / review text:
I was quoted $1351 for a 2br move. The price was not bad.indeed it was good. Maybe too good... They did this to me—like they have done it to others (unknown to me until later)—to snare me.
Then, on 8/27/2010—the day I moved out—the movers came and startled me by saying, at the last minute, that the actual quote was now $2722,49.
Incidentally, the guys who came and did the packing spoke little to no English—communication was awful! When I tried calling their office, everyone there appeared to be "busy." Well, their scam worked. I was heading out of the door and in a panic and hurry to move and do countless things bidding for my attention, so I obliged though unwillingly.
I had to be at work so I left my daughter to supervise. My mattresses were not unwrapped (one guy distracted my daughter while the other hauled them away).
At the receiving end, the guys were late. I had to wait three long weeks to get my stuff. Customer service was awful. For three long weeks, I had only a few clothes I had packed, no bed, or anything... And they didn't seem to care.
Of course, my unwrapped mattresses (each ranging in cost $1100-1300) were damaged. The guys, knowing their fault, had my son sign for the goods the minute they showed up at the door (since again I was at work) before we found out (at the end) that the matttresses were damaged. When I arrived, close to the end—and saw the damage... They uttered in poor English..."call office, call office..."
Well, I called the office (claims) and no one answered the phone or returned my call for days.
Finally, I managed to touch base with a Ms. Smith (who acted rather arrogantly and heartlessly). She did not seem to care at all. I sent her pictures too. I filed a claim for my damaged mattresses, and I told Ms. Smith that this matter was not about money but about "doing the right thing."
My claim for damages was rejected except for a "partial renumeration of $60" in the face of 2 mattresses each costing $1200!!
DO NOT USE THIS COMPANY!!! They purposely and maliciously overcharge, perform poor service, and when they do wrong—they shift blame and NEVER admit their mistakes.
Do NOT believe a word they tell you. Google their reviews and the complaints levied against them and see for yourself!
I looked them up at the BBB, and their rating is an F!!!
Here is a link to the BBB for other horrors!!! Http://www.bbb.org/chicago/business-reviews/movers/e-z-movers-in-skokie-il-38005486