I purchased a Home Warranty from Sensible Warranty. I explained to Sonny, the Sales Associate that the A/C unit is more than 20 years old and asked if that is a problem. He said no problem as long as it has been maintained. I just purchased the home last year so I personally never performed maintenance in 2009 but did this year and everything came back in good working order. Besides, being that I financed the home through FHA it would have to be working for them to approve the property. Fast forward 3 months, it's the middle of summer and my A/C stopped working. I called Sensible and they organized Anderson Plumbing and Heat to take a look at the unit.
To summarize, the tech said that the unit was old and there was no way to find parts for it therefore he recommended replacing it. I called Sensible to relay this information and they asked for the maintenance receipts and home inspection report which I submitted to them. A couple of days later I get a call from Simon telling me they are unable to process my claim until I produce the maintenance records from 2009 which I already told them prior to purchasing the warranty I didn't do since I just moved in. He then proceeded to tell me I need to find the prior homeowner and ask them to furnish the records since he can't do anything until I submit them. I am in the process of filing a complaint with the BBB, New York Attorney General and pursuing legal action. If anybody else has had any dealings with this company, please contact me.
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