Warning! WARNING
Do not become involved with this company and its subsidiariesIMP, Inc. (International Masters Publishers). They will promise you many thingsbut do not deliver what they have promised and change the playing field at halftime. I have been burned twice by this company.
They have goodproducts but are a BAD company and the WORST customer service department. First it was IMP Classical Music division and today I had tocancel my membership to IMP Mind Body Spirit, another subsidiary. I was a member for two years and spent a lot of money andsuddenly the game was changed on me and I did not receive what was promised tome when I joined. This company should not be supported or its subsidiaries. IMP has ever-changing policies and has outsourced its customer relations dept. To rude, uncaring, unfriendly, uncooperative, inefficient telemarketers inIndia. They are exceptionally good at consistently alienatingcustomers. They refuse to provide any employee ID number or name andhang up on you when you ask for such an identifying ID number. I have heard that some people keep on going to purchasetheir product line and spend $800. Oo or more and never finish theirsets. I got to $340. Oo after two years and quit when they stoppedincluding the Essentials gifts because of low membership. They promised methat as a long-standing customer, I would continue to get the Essentialsproducts until they ran out. For the sake of having their way over the phoneand doing power over a faithful customer, they have lost me as a member. TheirCFO and marketing department must be really pleased with how efficiently theirBombay telemarketer women are getting rid of customers who ask for help. Givenhow hard it is to get a customer to begin with, and then train them to buyfaithfully, it must be a really important to cut their losses in sending outextra gifts. The interesting part is that the Bombay supervisor canceled mewithout my permission and then refused to un-cancel me and then hug up on me inmid conversation. They dont know how to be friendly. They dont know how toexplain the situation. It is the best outsourcing choice I have seen yet ifyou are out to get rid of customers.
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