I was a member of NYSC for a little over two years and never once did I say great customer service. The spin classes were good and the machines were available most of the time, but thats not the only thing customers should expect when going to the gym. The staff was always awkward and not friendly, usually trying to upsell you if they could. You would think after being a member for so long you would at least appreciate the customer for their business.
When I cancelled the membership because I was moving to a new home I was told I would only need a few business days to process the request... Not really try 30 days! After being a peaceful, paying client for 2 years they still wanted to get another payment out of me. I of course complained to customer service so they waived 15 days. Really I still need to pay half and be punished because their associates gave me the wrong information. I'll settle for the fee and never go there again.
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