Usacomplaints.com » Shops, Products, Services » Complaint / Review: Affordablemovesforless - Worst Move EVER!. #590257

Complaint / Review
Affordablemovesforless
Worst Move EVER!

On April 29th the moving company called at 10am and said they would arrive some time between noon and 1pm. Two, three, four o'clock rolls around, mind you they kept calling to let us know they were just a few minutes away, and they arrive at our place six hours late, 7pm. The members of this "office" were asked direct questions over the phone about their business; were they BBB rated? Is this going to be the right total at the end? Details about the move? Our quote given to us came to $1300, which was one of the lowest quotes we found. When the movers were finished loading the truck, the "head" mover tells us that there were some extra charges: plastic bins were extra, no contractor bags were allowed, they wanted to use their tape instead of ours for wrapping furniture in blankets for protection. We ended up having extra boxes, which was bound to happen (since we couldn't use bags). After four and a half hours of loading our two-bed condo belongings, our new total came to $2600. We have no idea why this move became twice as expensive; no detailed list of charges was given to us. We were told by the driver that our belongings would be arriving in SC by the following Tuesday, Wednesday the latest (giving them six days). They left at 11:30pm and we ended up leaving CT around 1am.
On Tuesday, May 4th, we were told our delivery would come on that Friday or Saturday. Nobody came on Saturday and I couldn't reach anyone in the office until Monday. Then when I did get in contact with someone, I was told they couldn't get a driver and our delivery would be arriving Wednesday, May 12th. We moved from CT but found out our stuff went to a warehouse in Buffalo, NY. All throughout this chaos, we never once received a phone call from these employees. We made every phone call to the office and were told each time that they would have someone from dispatch call us with an estimated delivery day. After going through this phone tag countless times, another week went by and we finally received our belongings on May 20th. Once again, they took four hours to unload. The movers normally charge anything over 75 feet. We were at 78 feet up to the front door. I said, "Shove it." We were missing boxes, our glass coffee table was cracked and several pieces of our furniture were damaged. We also found that the glass top to one of our floor lamps was put into our WASHING MACHINE and was obviously shattered!!! (???) Guess they thought the metal inside of the machine would protect a glass fixture! Since our move took three weeks, we had to pay for restaurants, hotels, an air mattress and work clothes because they were on the truck. Although the driver asked for a tip at the end, we had no money for it. What recourse do we have?


Offender: Affordablemovesforless

Country: USA   State: Florida   City: Pompano Beach
Address: 7548 West NC NAB Road A26

Category: Shops, Products, Services

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