A telemarketer called me one day offering a plan whichallows me to communicate with my family back home for a minimal fee (whichappeared on my credit card right away). Since the person sounded convincing, Isigned up for it. The agreements were that the device/router will be deliveredto the home and that free installation will be provided. Cordia never lived upto the agreement. First, they failed to deliver the router. My niece had totravel more than an hour to pick it up at their local office. I then calledCordia to let them know that the router was already picked up and ready forinstallation. I had asked them to send someone to my family's house to installit. Weeks had gone by and no one showed up. I kept follow up with the company. They kept telling me that they're sending someone. They kept telling me sameexcuses. For over 3 months and 2 weeks, I called them constantly and pleaded tosend someone. After numerous attempts, I finally decided to cancel it. I wasinstructed to return the router to their main office (which is about 2 hoursaway). Once the unit was returned, I started calling the company to request formy money back and they refused. They kept giving me different numbers to call everytime I call. I even contacted my credit card company to dispute the charge. Igot a response from them last week stating that I have to dispute it directly fromCordia since they are unwilling to issue the credit. I will ask Cordia toresolve this issue one last time. If the matter remains unresolved, I will goahead and file a claim with the FCC and BBB.
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