I have never in my life dealt with a more horrific company. But, mostly by the owner Jeff. I did not only receive the bouquet that I wanted for my wedding, but I was blamed for the way it looked, and also verbally assaulted by him.
When my fiance picked up the bouquet the morning of the wedding, he was in shock. He explained to a store employee that this was not what we ordered. She said there was nothing that could be done accept bring another designer in to fix it. Unfortunately, it was too late due to the timing of our wedding.
We were first blamed about the bouquet by Barbara, the store manager. She explained she could have come to our destination because she lived closeby. We were never told this, and again, she blamed us for that.
After the wedding, I called Jeff, the store owner. Jeff was extremely difficult and defensive, and said he could only offer 50% store credit, store policy. He then revoked that offer because he realized my fiance and I would most likely never patronize his company again.
I asked him if I could send in email pictures of the bouquet. He agreed to take a look at the pictures, via email. I never heard back from him, so I decided to call him. Jeff, in turn, blamed me for everything - the size of bouquet, the flowers being used, and that I did not pay attention the invoices that were sent.
I had no idea what flowers where going to be used accept for the Birds-of-Paridise. The designer, Audri, said she had no books to provide me to show her work. She explained they were in her husband's car, and he was driving around Seminole. Audri rushed us out the the store, claiming she never worked Saturdays. The one thing I made very clear to Audri, was that I wanted my bouquet to be "delicate and small".
I trusted Jeff's designer, and she assured me that I was "in good hands", and to "trust her". And, I did. The bouquet was anything but small and delicate. It was extremely large, bushy and took up a large portion of my body.
I decided to call Jeff to express my frustation with the bouquet. He told me that, Audri was no longer working with him. I asked him why, and he immediately got defensive. He also said I should have paid more attention to the invoice that was sent to me.
First off, the invoice was extremely difficult to read, and I did not understand the size of the flowers being used. Jeff also said that nowhere on the invoice did it say "small and delicate". So, again Jeff blamed me for his company's error.
Jeff did look at the emails I sent him. He offered to pay me 1/2 the price of my bouquet, and that it would be refunded back to my credit card. I thanked him for that gesture. He then began to get very arguementative, and said that I should have taken the 100% store credit.
I was taken a back because that was never offered, nor did I want that kind of refund, especially after I'd been treated. He then went on a tirade about my memory and what he was offering. He said that I was having problems with my memory and shoud have been happy with the 100% store credit.
In shock again, I explained that he never offered a 100% store credit, that he had just offered that moment to refund my card by 50% of the bouquet. He again said that he never said this, and that his store policy was to offer only 50% of store credit.
Jeff then began to scream again, about how terrible my memory was and that he was not going to refund me at all. I sat there in shock, and told him that we were at a impass and needed to end the conversation. I asked him again to refund my card by 50% and he promptly hung up on me.
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