Upon a discussion together with your Client Retention Team today where I'd informed them that I'd be shifting at the conclusion of May to some fresh Residence neighborhood that doesn't permit the utilization of Satellite meals I had been informed that I'd need to spend a firing charge before my support could be ended.
Upon reading these details I asked through the Client Service Agent (CSR) that I had been unaware of the firing charge since I have didn't signal a deal for support when it began. The CSR supplied me with info declaring that I had been certainly in a deal which the agreement must have been mentioned and supplied after I originally requested support during your telephone number after which again once the support was mounted. The agreement or my being section of a deal wasn't told me at either period I previously mentioned. At that time of purchasing support it had been not informed in my experience that there will be a firing charge must I made a decision to stop support through DirectTV or was it mentioned in my experience once the support was mounted. The specialist that found deploy my support did at virtually no time inform me about any agreement.
I particularly selected DirectTV for my Television support since I had been underneath the comprehending that there is no agreement concerned and since I have was permitted to believe this why because of the proven fact that the CSR at that time of purchasing and again using the specialist that mounted my support did at virtually no time show me concerning the agreement I'd be kept to. Had I recognized about this type of deal I'd not need requested service and might have investigated additional options for my Television company.
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