I have been with NAB with few problems for almost 9 years. Wanting to give some business to my brother in law I wanted to change processing companies. This is when all of the trouble started... Naturally NAB has no reason to be civil with someone who wants to terminate service with them. Not only were their actions uncivil but I feel they were criminal.
I asked for a copy of my contract, not having a fax they agreed to mail it to me. The contract mailed was not readable... The print was small and obscured. I asked for a legible copy and recieved the same version. I figured I would just ask the sales rep. Over the phone regarding contractual questions... Big mistake. Reps only care what is in your contract if you dispute one of their charges.
Claimed they did not receive my faxes confirming closing date... Had to fax three times to finally get a hostle confimation. Made it clear that I did not want processing fees for March so I wanted to close the account at the end of Feb. Didn't mention that processing fees apply to end of the month Feb. Transactions.
I have an email confirming that I was told I did not have to return my machine. I have proof that conversation occured. Just recieved a letter stating I'll be issued a $500.00 fee if my machine is not returned in 10 days of date of letter... Three days from now. Letter was postmarked two days after date of letter. I was told that the contract I signed, which I cannot read, hold precidence over the verbal aggreement. I would have happily returned the machine because it's old and outdated. They informed me not to return it over the phone so they could charge me the $500 when it was not returned on time according to the contract.
They are worse than carnies. The contract plus intentionally deceptive customer service reps set you up to fail. I would be happy to be a part of a class action suit.
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