Complaint / Review
North American Telephone Network
Ripoff fraud harassment

Hello, I am one of the apparently hundreds of people ripped off by the North American Telephone Network. I received a call, stating that to try their service, I could have 1,000 free long-distance minutes for a set-up fee of $9.95. I agreed and gave them my VISA information. They gave me an access number to use.

A few days later, I received a letter from them thanking me for signing up for their service and informing me that I would be chaged $27. TWICE a month, now had an 800 number, answering service, ec. They also informed me in this mail that toward the end of the month, I would be billed (against my VISA) over $50 for my "free trial" of TIME magazine! That was sure news to me!

I immediately called my VISA and had my card cancelled, but not before they had managed to charge my account $27.in addition to the $9.95 I had agreed to pay for the "free" 1,000 minutes.

In their letter, they stated that in order to cancel my account, it must be in writing, not over the phone to the Customer Service, so I immediately sent them snail mail to that effect. Within 24 hours my access number for the 1,000 "free" minute was no longer effective.

What followed was countless phone calls from these people, harassing and threatening me over this account. They called every day, at any time of the day, and often more than once a day. I told them I was not about to pay for their scam. I told them repeatedly, again and again, and even told them I was going to go to my attorney. Apparently they have been threatened by experts, as it did no good.

I finally went to the BETTER BUSINESS BUREAU. I very quickly received a letter from them, with a copy of the letter they had received from the NATN, stating they was very sorry and would refund my money. They LIED to the BBB, telling them that I had agreed to sign up for all of their services.

I did not receive any more calls from the North Ameican Telephone Network until today, Oct. 9 - and the man told me they was about to turn my account over to COLLECTION! After they had told the BBB they had cancelled all of my "charges" and would refund my money.

What's with these people and what part don't they understand about the fact that consumers have rights, and there is an Attorney General who is about to receive copies of the complaints on the Internet along with mine?

Thanks for letting me vent, I am about to inform the entire Internet about this scam company.

Bonnie
Cave Junction, Oregon
U.S.A.