I notified their sale's rep: Pedro Hernandez before my business closed on
12-8-09 to clarify I am not in any contract and no monthly fee, then he
told me to fax him cancellation notice a day before business closed and
that will be all. I did as I was told.
1-26-10 I received Global Payments that I owe $122.94 I then contacted
Pedro and was told to fax him letter and he would take care of it.
2-16-10 AGAIN I received same notice, I then contacted Global: Lavern
and told her Pedro promised to take care of bill. I left several
messages with Pedro to get back to me but no respond.
I kept calling for Pedro and finally got to talk to him on 2-22-10 but
he said he couldn't do anything for me. I was still talking with him and
he suddenly transferred me to customer service: Christina. She had me
spoke with supervisor: Jared and he advised me to settle with Global
first and when he received clear from them, he would then refund my $85
annually fee that I shouldn't have paid.
3-8-10 Customer service: Christina left message to me as Global cleared
they had received my payment and she had sent over refund request to
Finance Dept to be processed for payment.
3-12-10 Christina called back said Finance Dept denied request as there
was nobody initial "SPECIAL INSTRUCTIONS/COMMENTS" section that sale rep
: Pedro Hernandez was supposed to initial after he told me to write in
ANNUAL MEMBERSHIP WAIVED EVERY YEAR as agreed upon signing on with
United States Bankcard.
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