Company promised a certain number of calls to be made and shorted us. We did not get one sale from the $2000 telemarketing by this company. Company was rude and very difficult to get call reports that made sense. Until finding the complaint I had decided to move on, but now feel other should learn from our experience. The following is copied directly from my email with the owner of the company that explains everything: Mark I also am tired of your disrespectful manner and phrases directed toward me. I was initially shorted on calls, and that's the record. These emails are "for the record" as any reasonable business would do. Your attitude has been to insult me and disrespectfully talk down to us, calling us with strong voicemails accusing me of not letting you do your job, and when we try to call you back you don'tt return our calls.
Every attempt to try to be a team with you and resolve that has at time felt like a "rip-off" has been met with tough guy responses. How do you think people should feel when they are shorted phone calls they are paying $500/week for. So I did what any business should do, I documented the facts and issues. Your citing below is so rediculous, the message I got from Rachelle came via email attachment voicemail which I have told everyone not to call repeatedly. All the other calls from the girls have been to my cell phone. You are trying to pick with anything you can to go on the attack rather than work on the issues to solve them and work as a team together. I have had "great relationships" the the gals doing the calling and am satisfied with them and like them. It's "you and the management" that are causing the trouble with very unprofessional attitudes I feel because you possibly "oversell call time" (I can't tell other than being shorted calls, but the suspicion began there) and if anyone inttelligent looks at the reports to ensure they are getting what they paid for and finds they are being "shorted on calls", you go bullistic with double-speak which inflames mistrust right away.
This has been the case rather than do the right thing, and this is why there has been a breakdown which if things were reversed I would do everything to ensure my customer was happy and got what they paid for. You chose to fight with your customer and insult them. It is your problem if you force customers to beg you for the (outbound and inbound) service "you represent" you are going to provide. You have taken far too much of my time forcing me to document what should be an easy flowing service and relationship with you. But all your tough guy attitudes has destroyed the trust any client should expect, so don't blame me for that. I have repeatedly tried to encourage working as a team so my company will survive, and you attack me with insults that I am being self destructive. The facts speak for them self. I feel like you are intentionally trying to pick a fight. This is very unprofessional to treat any customer like this when it is critical to the success of my business in this down market to launch my product in the seasonal window I have. I selected you out of several companies and have all my marketing at stake now due to your offensive interactions and non-responses to my Sales VP phone calls to you to get to the bottom of this and correct the issues in a friendly professional manner, but you refuse to cooperate instead throwing insults back in your emails.
Today we have a phone meeting (under contract), and you are to provide the call reports prior to the meeting (including date/time calls were made). I expect that report prior to the meeting at 1pm so I can review the calls and optionally verify them due to the lack of trust you have injected into your services, or I will consider this contract a breach for non-performance. Don will be handling the meeting due to the disrespect you have directed toward me but I will be listening on speaker.By the way, your own webpage "represents" the "expectation" any client of yours should have: http://sales-masters.com/mgmtreports.htm (note the representation - "Be In Control" & "Look for the fit" i.E. Culture of the outsourcer... [ culture of tough guy that "insults" their client, etc] FROM YOUR WEB ABOVE: Also, constantly monitor service levels.insist that the outsourcer provide accurate and timely updates on the service, perhaps through daily, weekly, and monthly reports. (note: DAILY MONITORING) http://sales-masters.com/customerservice.htm
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