I have copied this report from a report filed prior to this. I could not explain our companies experience any differently than that of the report filed before this one. Nearly word for word of the report (I did copy) below with the adjustment of date for our (service) is our experience. I do hope something can be done against this COMPANY.
"Jay Keldon of American Marketing & Design Group, AKA Optimum Telesolutions, LLC was hired to conduct a 120 hour telemarketing sales campaign for my company.
We had many conversations and emails prior to my signing his contract. He was very aware that I had been ripped off by another telemarketing company in the past. To assure me they weren't the same, he guaranteed in writing on our contract that 15 sales would be made or they would continue to call until they were. The contract cost was $1995.00
That was in July. My company conference called several times with their team leaders and sales people assigned to our campaign. They were given explicit information on how to sell the products by the parent company who does thousands of $ a month selling the same things. We provided proven call lists and we offered to come out to help train personnel directly in an effort to make this a success for both parties. We were assured that they knew exactly what they were doing.
It was all down hill after that. The daily reports via email and/or telephone were almost non-existent and only came when we called to complain. What few reports we received would show 1 or 2 hours per day in calls by 1 or the other of the 2 people who were assigned to our campaign. This was to be a 4 week campaign. Team leaders did not return calls, Jay Keldon did not respond to calls or emails. After almost 4 months of their non-sense and 3 difficult phone calls, Mr. Keldon agreed to refund our money, based on the guarantee in the contract of 15 sales. He told us to send an email asking them in writing to cease and desist from the campaign and request a full refund and he would direct it to the proper people. A few days later we received an email from Mr. Keldon informing us that they would not be refunding any money to us.
DO NOT DO BUSINESS WITH THIS MAN OR THIS COMPANY. He is an out and out liar and was very smooth. He was only after our money, that had to be wire transferred before they would begin. Obviously they knew better to take a credit card, where we would have some leverage if they didn't perform.
Our complaint is the 2nd on usacomplaints. Coms I have found under his name. If anyone out there has done business with these people and were ripped off, file a report. With enough complaints we can initiate a class action lawsuit against these con artists."
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