First and foremost lets start with customer service. Yes, in sales that is not the key, but to stoop as low as insulting the customer is a different story. The agents are trained to sell male enhancement products, weight loss, hair regrowth products and so much more. Each agent must get 3 scripted rebuttals before they hang up. (per policy) Now take in mind people are calling in regards to their hair loss, weight loss or inability to get or achieve an erection. Once the agent finishes their script and 3 (required) scripted rebuttals and the consumer is still not sold on the product, the agent throws out several insults to the customer.
These insults are for example; "Good luck with your limp dick", "You are going to stay bald" or insults about the persons weight. The agents attempt to sell male enhancement creams to people who have had prostate cancer, paraplegics, and 90 year old men.
As far as the supervisors are concerned if they have a credit card tell them what they want to hear. The supervisors tell the agents to lie about specifics of a product. For instance, one product in general is made to generate an erection and the consumer is looking for their penis to grow, the agent is told to say it also works for that.
Now upon being hired you are told the company is mostly inbound sales and about 5% outbound. That was not true, as a matter of fact it was the opposite way around. The outbound calls each agent would have to sell about 4% to keep their commission. When the agent is given false leads that makes it impossible. What I mean by false leads are the agent calls back previous customer who have purchased products. Now that part does not sound bad, but each of these customers have been called several times throughout the month, week and day.
I have personally witnessed individuals who were called several times in one day, some up to 20 times. Each agent is suppose to choose from their screen "Do Not Call" or "Not Interested". The agents are dis positioning the call correctly and are being accused for not dis positioning the call correctly. I know this personally by speaking to the customer and having them yell and insult me because the company has called so many times and they already said they were on the so called "Do Not Call" list. Any time they ask to speak with the supervisor on this issue we as agents were told to wait until they hang up or the supervisor just out right refused to speak with them.
Many of these customers are refered to a customer service number to make a complaint, and the phone number we give them as an agent does not have any affiliation with *Harp Marketing* The phone numbers are affiliated with the products customer service.
Basically Harp Marketing lets their consumers take the fall for poor customer service that Harp provides. Thus Harp Marketing does not get reported to the B.B.B. Because the customers do not realize the poor customer service stems from Harp Marketing's call center.
What a way to conduct such a crooked business!
They don't only screw their customers, but their employees as well.
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