My husband contracted with Legal Helpers aka Macey & Aleman for our bankruptcy over the internet back in December! He made payments and finished up 12/01/08 a year later. Three revised petitions later, my name is incorrect, there is missing debt, and real estate surrendered is still listed on schedule F instead of D. I finally gave up and sent certified mail and fax notice of termination on April 7th and demanded a full refund in 10 business days, deadline is tomorrow. Since then, L. Shottenfeld called and tried to keep us on the next day, I explained and said I was dissatisfied with our service and that there simply were too many errors on all the petitions and that their streamlined service sucked and that they needed to sit down with their clients as you cannot talk to an attorney otherwise. She pursued to tell me that all administrative fees (what they call fair fees) would be deducted so I requested time sheet back up.
On April 10th, someone named Jen called and explained that the reason things were taking so long is because we are border line chapter 13 (meaning that we may have top repay our credit cards back / unsecured debts). I explained that if anyone actually did review our case they would realize that 131k of that debt was on the wrong schedule! She however explained to me, since I would not keep them on my refund would be expedited to accounting. This firm is not competent. Jen assured me with my request that I would have a completely detailed breakdown of all charges as once again I requested time sheet detail. This company is HORRIBLE, it has to be an embarrassment not to even get your clients name wrong but the petition documentation I have could have been done better by myself. On Wednesday the 22nd, I will be going to file for fee arbitration or small claims. I think there should be mass law suit for there incompetence.
I have a creditor (Honesdale National Bank) who does not even believe we have an attorney because she would call, even a week before I terminated and all they said was, there was no status on our case. Our phones are unplugged because of the aggressive harassing debt collectors, we are receiving summons for court (for wage garnishment) and they never responded on our behalf.
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