I bought a home June. Along with it, comes Old Republic Home Warranty.
The root of this problem is my water heater.in retracting my notes and minutes of phone conversations with these complete idiots that call themselves "customer service represntatives" (CSR's), I have clocked 16 phone calls, 256 mins of phone time and 3 hours of personal time from work to take care of this crap. This is with O.R. Only. This does not include the phone time and off work time with the contractor.
On August 21, I noticed I was not getting any hot water. Called the gas co, who came out and stated it was the thermocouple. Went to Home Depot, bought the part for $11 (as the gas co. Was going to charge me $50 to install it) and had my brother install it. 4 days later, it goes out again. Called gas co. Again, and this time out, they said they don't service my type of water heater because its the "new kind of technology" and has an electric ignitor instead of a "strike the match and lite the pilot" ignitor.
That's when O.R. Came in. To make a REAL long story REALLY short, it is September 16 and I have no hot water. This company has done everything in their power to dump the costs onto the contractor, the customer (me) and a third party that got dragged in, Sears.
Sears told them to go to hell, it's their problem.
The contractor is smack in the middle and needs certain things from O.R. To complete the order.
I need my freakin hot water.
O.R. Tells me that I should be able to handle this since my water heater is under warranty. But that's not the issue.
At anyrate, the gas co. Won't help me, Sears won't help me, the contractor can't do anything until O.R. Craps and gets off the pot and tells them what to do. O.R. Says its my problem.
Arrrrrrrrrrrrgh!
In speaking to several people that have dealt with O.R., I have been informed that they have a SCAM that goes on such as this: make it as difficult for the customer as possible so that they break and do all the work themselves. Is that the crap or what?
Well, not this customer! I am breathing down everyone's neck every hour of the day until I get my freakin hot water.
The authorization department sucks major weenies. I have called them so many times that I have all their names and extensions written down. Only one has been reputable and pleasant to work with even when I call in an outright frenzy screaming and yelling about when the hell they will crap and get of the pot and take responsibility in servicing their customers.
Realtors: do not use this company! They are not reputable and do not have customer service!!
0 comments