I'm sick of Southwestern Bell! It's bad enough these people got away with bad service when they had no competition. Now they're trying to screw me out of approx $87 dollars without ever giving me an itemized statement specifying the charges.
When I first discontinued service in Fall '99, I received a final statement for a ridiculously high amount which I knew I couldn't possibly have owed (well over $200). About a month later, I received a phone call from a collection agency stating I owed SBC about $87 dollars (I was curious to know why they had originally tried to overcharge me.) I had made the reasonable request that they send me a statement specifying the $87 charge. Over the next few months I had faxed over several requests for an itemized statement.
After about six months the collection agency stopped trying to contact me (even though my address and place of employment hadn't changed.) I had completely forgotten this until recently when I applied for a house loan and was notified about this charge (which is now $98.98 including interest).
When I contacted American Agencies and was reminded of the charge, I explained that SWB never sent me an itemized statement. This rude bitch (Miss Sullivan is what I think she said her name was) insisted on arguing with me and stating that I should have been trying to contact SWB & that I needed to just pay the balance. I explained to her that I had already tried to contact them several times. WHY THE HELL SHOULD I CONTINUE TO WASTE MY TIME OVER THIS? If SWB insists I owe the money, they need to prove why.
I would appreciate it if someone can tell me if there is a class action lawsuit involving other people who have received fraudulent charges from SWB or who would be the best government entity to contact regarding this.
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