I signed a one year contract with MCI in May 1999. I received the first bill and paid promptly but after that no more bills came. I called in regularly requesting statements but they always had a problem with their computers being shut down or their network being upgraded.
I paid what they stated i owed over phone calls until one day they stated that my balance was over $3000. It turned out that they were billing me based on a 100 minute plan instead of the 500 minute plan and i requested that this error be adjusted. However my friend went and paid $3200 without us ever receiving an itemized statement and requested the service be terminated on the one year anniversary - May 18.
We paid what they stated was the full amount owed and then late last year they begin sending me bills for over $1000 for service and a beeper which i never received and they even admitted was never activated. I requested an itemized statement and they agreed to send it but that was months and months ago.
When they threatened to put my account in collections in March I threatened to sue but nothing has happened. I have requested itemized statements over 5 times and all they say is that they were printed and sent but I NEVER receive them.
All I receive are the bills and now they have transferred my account to the collection agency for $658.50 because i have unfortunately continued to pay even though i NEVER received an itemized statement only to protect my credit. This is so unfair!
I am taking them to small claims court but i feel that there should be a class action suit filed against this company who has no doubt no only cheated me out of money but hundreds and maybe thousands of other consumers!
Liana
Bronx, New York
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