Filed a complaint with First American Home for heater; from Solaris, found problem electrical. When heater was found not to be the problem on 12/16/09, First American Home sent electrician from Southern California Electrical Service Inc, on 12/24/09. Who found electrical problems with common wall of electrical junction box in attic, but could not find exact problem. Solution was to bypass existing electrical problem, in attic, and common wall by creating a circuit breaker for heater.
While waiting for claim to be approved or denied, we had no heat and electrical outages and surges in common wall effecting refrigerator and other electrical outlets.
FAH denied claim due to dedicated circuit breaker for heater would be considered an upgrade. Requested second opinion due to not requesting upgrade and did not want problem bypassed but fixed—denied request. Cancelled policy, requested refund on 12/30/09, and since hired an electrician, from Ryan Electric, who found burnt wires in junction box in attic, and burnt wires in junction box in kitchen; rewired junction boxes in attic, and in kitchen.
Problem solved without bypassing real problem and no dedicated circuit breaker for heater was required to fix problem. We now have heat again and electricity is working properly throughout whole house, no thanks to First American Home.
FAH was quick to deny claim, and sent out an electrician that did not try to find and fix the problem, just collected service fee. This company is cold and indifferent. Do not buy a home protection warranty from First American Home Buyers Protection Corporation. The home warranty from this company is a waste of money, time, and hours spent on the phone trying to get the service you paid for. Frustration, disappointment, and dissatisfaction are all I received.
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