This company is by far the worst company I have ever dealt with. Being a business owner myself I am always careful to try to be a good customer and treat people with respect. I have never been treated so badly in my life.
First of all, I placed an order for a package of checks customized with my business logo. They sent an email confirmation, which I checked to make sure was accurate. It was. A few days later I got an email asking me what number they should start the checks on. I responded "1100." They sent me a proof several days later. I checked it, mostly paying attention to the logo and appearance of the check. Let me say this clearly... I made a mistake! It was my fault, I didn't check the account number on the proof! I had checked it in the receipt they sent, and it was correct, so I neglected to check it on the proof! They have you sign into their system and check a box saying that the checks are good so they will send them. I was in a hurry to get the checks mailed so I checked this box. Again, here I am blaming nobody except myself.
So the checks come, and they are wrong. The account number is incorrect. I discover this the hard way when a check written to a supplier bounces. < So I send a letter to the company, explaining the account number was wrong and asking them to resend my order. I asked that it be free of charge from the mistake. I mean, at this point these checks have cost me $50 in fees, and the price of the checks and shipping. From a customer service standpoint I'm thinking, well, we both made mistakes here so maybe we can resolve it somehow. Of course I start out asking for them to reprint the checks free of charge.
I get a voicemail several days later. Christina leaves a rude rude rude message saying they got the letter and that it was my mistake and they weren't going to eat any of the cost. Ok, so I'm thinking, well, I'll call and see what we can arrange.
I call her, and with a very calm, non-threatening voice explain the situation. The process of ordering checks and approving them was pretty confusing, and an error resulted. She yells at me that it was my mistake, pretty much screams their disclaimer at me, and insists that they haven't made a mistake. I admit that yes, I have made a mistake, I should have checked the proof more closely. I start to ask "How do you normally fix situations like this?" She cuts me off to scream at me again that it was my fault. I let her finish, then I repeat myself, "yes ma'am, I am admitting everything you keep saying. I am now asking how I can re-order, and what the normal process is." She says they will reprint the checks at cost—"But we gave you such a good deal before that it's about the same price. We only made $1.00 on your first order!"
Yeah, great deal. I spent $36 dollars on checks I can't use that ended up costing me $50 in fees. Of course I didn't say this, I've read Dale Carnegie's book too many times to say things like that.
Next I bring up the issue with the check number. They still started my checks on #1001, even when I emailed them 3 days before the proof was ready that they needed to start on #1100. I bring this up, because I still showing that the whole process was so confusing and so many mistakes were made along the way. She argues that the person I sent the email to was in a different department so that is why they weren't printed correctly. I respond, "well, this is a very confusing system, you should look into making it easier for customers." At this point she says, "Look, now you're just trying to prove that it was our fault. Either place a re-order or sever your business ties with us."
At this point I am getting really mad. I have been nothing but compromising, I've admitted my mistakes, and I've never risen my voice. I don't feel like I should be getting yelled at. I ask to speak to her supervisor. She says she is the supervisor. I ask if there's anyone over her. She says no. "so that means you own the company?" i ask. She says no, fine, I'll let you talk to him. After a few minutes John gets on the phone. I explain what happened. He says, "well, our calls are monitered so I'll listen to it." I tell him, "I'm a business owner too, and I appreciate customer feedback when there are problems or a system is confusing. That's all I'm trying to do. When I called I was willing to replace the order, and at one point I even asked how to do so. But Christina was so rude to me that I will no longer be placing an order. His response is, "well, I can't bash my employee until I listen to the call. I can't take sides because for all I know you were rude to her."
At this point I realize I am dealing with scam artists (or just incredibly stupid business owners) and politely get off the phone.
Please save yourself the hassle and do not do business with these people!!! I wish I had come on here and read the other reports first!
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