Originally I was upset about the customer service as described below. Once I received a reply, I will add that nothing was offered to make this right and I am being written off as a disgrunteled customer. I simply want replacement of an incorrect order and have been told twice now that I made the mistake. Why won't this company accept responsibility and replace my order?
Good Morning,
I recently placed a check order and when I received the checks, my address was not printed on them. I phoned and spoke with a customer representative who was not only extremely condescending, but also very unhelpful.
I asked if I could return the checks and have them re-printed and was told, no but I can give you a 20% discount. This is unacceptable as I have now paid for one order of checks I cannot use and then have to pay again for a new order to be done right when it should have been correct the first time.
The customer service rep then proceeded to tell me I could use the checks without a printed address (almost as if he had his replies ready before I could finish the question). I informed him that a printed address is a requirement anywhere I have ever written a check. Any comment I made he just replied "yeah" in a very phony, condescending manner.
I once again asked if he could do anything to help and re-print my order correctly, he looked the order up and told me it was my mistake and I did not enter the address (What ever happened to "The customer is always right"). I assured him I did enter the address (I remember this, because I chose not to enter the telephone number). He said maybe I entered it with the billing and shipping but I never entered it to be printed on the check. I know what I ordered and I do not appreciate being told I am wrong and that I was confused on where I entered the address.
He said, "Yeah, I can't do anything for you." I said, well if there is nothing you can do, I will have to use the checks but I will never order from your company again. He said "ok", and I replied I'm sorry you don't want to do anything to keep me as a customer.
All I am asking for is what I ordered, this should not be much of a hardship for your company. If it is, I assure you that you will lose many customers. I do not expect to be told I am wrong and spoken to like I am a five year old!
I am extremely disappointed with this company. Not only will I never place another order, I will go to the media and consumer affairs for restitution.
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