Re: Appointment with: Gayane Mooradian, DDS. 550 WaterStreet, Bldg. J-1 Santa Cruz, CA 95060
Today I had a appointment with Gayane Mooradian, DDS. I was treated very poorly and I think you should know herbehavior and attitude are unacceptable for a supposed health care professional. I was excited to think I was actually going to get my old, worn out andbroken denture replaced. When I first entered the office and walked up to thereceptionist counter, the receptionist asked me What are you here for? AndDr. Mooradian also asked the receptionist what is she doing here? I told them that I had an appointment toreplace my broken upper denture, and I had explained that when I had made myappointment well before Christmas. Their tone was rude, it was obvious that theydefinitely were not expecting me, and they acted like I was intruding on theirtime. I thought this was odd since Ireceived a confirmation call two days prior.
The receptionist then took me to a room to wait. About 10 minutes laterthe receptionist came in and told me to give her my denture so that the dentistcould look at it. She placed it in her hand on top of a regular Kleenex tissue. She was not wearing any gloves. About 2 minuteslater the receptionist brought my denture back to me (again not wearing gloves) and when I reached for it there was Kleenex stuck on the denture. I had to peelit off before I could put it back in my mouth. She didnt even offer to wash itoff. I thought this was unprofessional and by any standard, very unsanitary. She then stated the doctor will see you at the front reception desk. The Dr. Couldnteven bother to come in to the room and talk to me privately, again, veryunprofessional, not to mention discourteous.
Then I walked up to the reception desk, Dr. Mooradian was sitting down barley looking atme and said, I can repair this you dont need a new one. I was very surprisedand taken aback by the terse way she stated her decision. I explained that thedenture was old and had cracked leaving a gap in the two front teeth, and thedenture plate was at least 8 to 10 years old. I asked why I couldnt get a newone since a replacement is a covered benefit after only 3 years. She said ohpeople have them up to 22 years and if you dont like my decision you can gosome where else. I said, I am speaking with a lisp, they are hurting my mouthand they are slipping around. She then said dont yell, even though I wasnot yelling, just speaking in a firm tone, attempting to stand up for my rights. She then said I have had a mellow day all day without anyone yelling at me. Iagain said Im not yelling I just feel that you are not being fair orconcerned about my needs. She then said again, If you dont like how I run myoffice then go somewhere else. I explained to her that it wasnt quite thatsimple as she was the only provider dentist in this area with Delta Care USA. Shesaid no theres one in Watsonville, one in Gilroy, and one in San Jose. Again, such rude treatment!
At the time I felt I had no choice but to make an appointment with her tohave it repaired, so I scheduled one for next week. When I asked how long itwould take to make the repair, she said it would take all day. I would need todrop it off at 9:00 am then pick it up at 4:00pm. I explained that thisarrangement would mean me having to take an entire day off from work as my jobinvolves public interaction. Imagine trying to do that with no upper teeth.
After leaving the office and driving away, I was so upset by the way Iwas treated that I had to pull to the side of the road and calm myself. I mustsay I have never been spoken to in this manner by a so called healthcare professional in my 56 years of life. After calming down and talking to myhusband we have both decided not to use this dentist. This means driving anextra 20 to 45 miles each way to see a different Delta Dental provider, orpaying out of pocket to see a more local non-member provider. I think Delta Care USA should be veryconcerned about having such a classless, rude, disrespectful, and unprofessional, person representing Delta Care.
I would appreciate the opportunity to speak to a Delta CareUSA Provider Manager.
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