We have just been billed 900$ for 1700 minutes overtime on our Cingular Wireless service.
When we called to ask what was going on, we were told that our cellular plan had been changed, and we weren't consulted about it.
Our plan was originally just like the 75$ plan, which is the 800 minutes anytime and 5000 nights and weekend minutes. I'm not sure exactly what it was, but it was roughly that plan, though they don't offer it anymore.
We were put on a 300 anytime minute plan, and that's it, and it cost 40$ for the actual plan itself. We were 1700 minutes over according to this plan we had no idea we were on (as I said before, we were not consulted about it whatsoever), and accrued 900$ in overtime minute charges.
I'm going to look into filing a class-action lawsuit against Cingular for this, however, I am more then willing to just let it stand at being erased off of our phone bill and our plan re-adjusted WITH OUR CONSENT.
If anybody else has had this problem, of if somebody can tell me why this happened, I am more then willing to listen.
In the meantime, we HALF to pay the 900$ even if it is considered THEIR fault. We cannot afford 900$ on one income plus having a baby on our hands. We barely make enough money to cover our car and insurance costs, and don't even live on our own, we live with our PARENTS! How can we afford 900$?
Colleen
Burlington, Ontario
Canada
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