I received a cold call from one of their sales reps a few months back - he offered to send me a rather expensive toner cartridge - $90 - for my laser printer. He justified the cost by claiming that it lasted twice as long as regular cartridges, and offered a money-back guarantee if I was not satisfied. I accepted, and paid for one cartridge.
About a month later, I received another call from a rep letting me know that they were sending the 'other two cartridges I had agreed to buy.' Since I'd never agreed to purchase more than one cartridge, I said as much to the rep, who seemed surprised but conceded that I was not under any obligation to buy more cartridges.
Now I am receiving calls every day from them - not only do they claim I agreed to buy two more, they are saying that I agreed to buy them at over $130 each! I never agreed to buy more than one cartridge. I would never have made a commitment to buy such a grossly overpriced product, let alone two. For them to use these sneaky, underhanded sales tactics is poor business at best and a recipe for a lawsuit at worst.
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