I bought a Metro Pcs phone on Dec. 16th 2009 for basic plan ($45) Only because I wanted the $5.00 mo.international. A day later, I get a call from my client who asks me why is there a song playing, instead of the normal ring before you answered?
Later I called my cell phone from my house phone to verify; which there was a song playing instead of standard ringing. The next day, I got a text message from Metro saying my bill was $79-
My first action was:
Call customer service to access my account: I was denied because the sales person did not take my password correctly. Not only was it incorrect but not even close.
After almost one and a half hour on the phone, some alternate information allowed me to access it. Finally I can now address the issue to someone I thought. They determined that not only was I given the standard $45- plan but and the $5 international but also:
The unlimited directory assistance plan
GreetMe tones bundle package
Real Tones bundle
Metro backup
Metro Insurance
Which are all things I never asked for, and made my bill a lot higher than what we agreed upon in the store. Eventually customer service on the phone removed those unwanted features.
My Second action was:
To go to where I bought the phone and service plan and have a word with the manager. I explained the situation to him, only to receive a loud boastful street toner; nor would he listen to what I had to say. As hes walking away from me in under 2 minuets of talking, I replied but Im the customer and he explained Im done. On my left was the security guard bouncer with baggy sagging pants, and a security hat turned to the side. Who strides over to me with this ridiculous pimp-walk.
He says to me calm down when I was perfectly calm already. I stated to him, I havent begun to show frustration. He took it as a street gesture and challenge by saying in a loud voice Me too G, this is what I do! We can do this all day! Meanwhile one of the so-called managers just sat and gave me the evil eye until I left.
I asked for the number to corporate, and they refused me 3 times telling me, we only have the number to customer service I expected a professional and satisfactory service, but as it turned out, I walked into what was more of a ghetto mentality, undisciplined group of wana-be gangsters bumping commissions by upgrading me behind my back.
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