12/29/09 1:33 AM
Pakayas.com (through Yahoo! Store Order System)
Ordered dec 8th got shipping notice dec 9th.
Product still not received dec 27th.
No reponse from email sent to customer service on dec 27th.
Website listed in order summary goes to a free go-daddy marketing page.
No other contact info available.
Filed complaint with Yahoo customer service on dec 28th and dec 29th and received no response from them either.
Received response from Yahoo customer service. No help
Hello Todd,
Thank you for writing to Yahoo! Shopping.
We appreciate your patience regarding this matter. If you think you may be a victim of fraud, we recommend that you contact the Internet Fraud Complaint Center, your local postal inspector and/or the Federal Trade Commission at:
Http://www.ic3. Gov/
Http://www.usps. Gov/websites/depart/inspect
Http://www.ftc. Gov/ftc/complaint.htm
It may also be appropriate to contact your local law enforcement officials (through a non-emergency number).
More information on fraud can be found at:
Http://www.fraud.org/welcome.htm
Thank you again for contacting Yahoo! Shopping.
Regards,
Evan
Yahoo! Customer Care
67222237
For assistance with all Yahoo! Services please visit:
Http://help. Yahoo.com/
Original Message Follows:
I only purchased from them because it said it was a Yahoo store so I felt safe. They pay you money to use your name so you are partially liable. I have already tried twice to contact their email with no response. I expect you to do something about it. Refund my money and add it to their bill.
If I bought something from an EBay store they would certainly intervene.!
Responding from home.
Todd L S
Westernport, Md. 21562
Original Message
From: Yahoo! Shopping [mailto: shopping-support@cc. Yahoo-inc.com]
Sent: Tuesday, December 29 2:28 PM
To: todd@
Subject: Regarding ~ yhst-10962742561674-3320 (pakayas.com)
(KMM102073627V14873L0KM)
Hello Todd,
Thank you for writing to Yahoo! Shopping.
Yahoo! Shopping is an online service that helps you find products you want from a variety of merchants with online stores. Only the merchant has full access to their orders, and the retrieval and processing of orders is completely handled by the merchant.
We have forwarded your message directly to the merchant's customer service representative. She or he will respond to you as soon as possible concerning this issue. We apologize for any inconvenience this situation may have caused you.
Please let us know if the merchant is unable to resolve this issue.
Please contact your credit card agency directly if the merchant is unable to promptly resolve this issue. Your credit card agency should be able to provide you with the proper merchant contacts to resolve any unauthorized charges made on your credit card.
Thank you again for contacting Yahoo! Shopping.
Regards,
Evan
Yahoo! Customer Care
67222237
For assistance with all Yahoo! Services please visit:
Http://help. Yahoo.com/
We have received your complaint.
Thank you for contacting the FTC. Your complaint has been entered into Consumer Sentinel, a secure online database available to thousands of civil and criminal law enforcement agencies worldwide. Your reference number is:
25002403
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