I recently ordered a stick of memory (crucial 512mb) from Best Buy online and selected to pick it up at the Bellevue, WA store. I went to go pick it up as soon as it was available and showed the cashier all of the required information in order to receive my memory I already paid for. He opened up the security case around it and handed it to me. I didn't bother to open it up because I assumed I was getting what I paid for, little did I know though I was about to get scammed. I went to my car happy with my purhase and decided to open it up just to make sure it was exactly what I ordered. Well, the case was not sealed in any way which I thought was strange and when I opened it up, I found a stick of Samsung 128mb memory. Of course I was pretty pissed and went back in and they tagged it at the door with a return sticker so I went to go back and let the cashier know I received a completely different stick of memory and he told me I needed to wait in line again because he was helping some people. This pissed me off already because I had to wait about 20 minutes in line for a mistake they made. When I finally get to the front of the line I am helped by a different employee than the one that first checked me out. I told her what happened and she gave me a weird look as if I was lying and she went to talk to the store manager. The manager came to talk to me and told me that they didn't even carry that kind of memory and that basically I was screwed. He wouldn't help me at all. I think he thought I had replaced the memory with some of my own. I am a younger guy almost 21, so he probably didn't believe me. He said I had to talk to the district manager who wouldn't be in until the next day. I was furious. I think someone returned the memory before me and did actually replace the memory with their own and the employee that did the return, failed to check inside the package to make sure the right product was in there. So I got screwed because not only did the employee that did the return on that memory not check it, but the employee that sold me the memory didn't notice he was selling me an un-sealed package. It's a shame I had to go through so much and that Best Buy made me look guilty when they made some huge mistakes. I did eventually get my memory after I had my dad (the one I purchased the memory for) talk to the district manager the next day and get things resolved. Even the district manager didn't handle it the way he should have. He told my dad he would let it slide this time as if he was doing us a favor when they are the ones that screwed up. I feel sorry for people that get ripped off like this on bigger purchases. I understand Best Buy gets situations all the time where people are ripping them off, but they need to be more careful so that their customers don't get ripped off as well. Best Buy needs better management as well as better trained employees. The employee that helped me was actually a nice guy and more helpful than the store manager, he just needed better training. The bottom line though is I should never have to go through this kind of BS again at any store.
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