I requested (and taken care of) a washable electrostatic air-filter from VacuVent (located in Palm Bay, FL) back on August 28. I had been informed that it will get to about 14 days.
2 weeks later and out $150, i still had no filter. After I named thier 800-number I had been informed the organization was seriously backlogged and was waiting to get the required supplies to create more filters. However they might "place my title on top of the checklist" to obtain a filter.
2 & 1/2 months later, however no filter. Meanwhile, during all this period that i've been out $150 and really should have experienced a washable filter, i've nevertheless been purchasing disposable filters charging $15 - $20 monthly since... Well, we have to possess airfilters! After I named the 800-number this time, I had been informed the same point whilst the prior time. After I recommended that VacuVent provide me a partial reimbursement as payment for that $30 - $40 that i allocated to disposable filters that I ought tonot have required, they stated that they'd have a contact me within twenty four hours
When that phone did not come, i called back and was once more passed exactly the same reasons about being backlogged.in most individual telephone call, they appeared to genuinely believe that the entire "we are backlogged" justification should make me content which i should not mind waiting forever for anything I would previously taken care of. Fed up with coping with their garbage, i told them to stop the purchase and provide me a return. But obviously, the folks about the telephones "cannot do this", plus they'd "possess a boss contact me within 24 hours".
When that phone did not come, i submitted a using the BBB. The BBB claims to provide them thirty days before calling them about your situation, and so I did. These thirty days were nearly up when, nowadays, our washable electrostatic air-filter eventually came.
And would not you realize it, despite a specialist having obtained dimensions of our main air-intake, regardless of the filter presumably being "customized", finished does not match. It is also little, and there is a large space at the very top.
So once more, i named VacuVent. They apologized and stated they'd observe about obtaining the specialist in the future out and calculate again, but honestly, I am tired of coping with them, and, in more ethical conditions, i mentioned so. I'd previously waited 3 months longer than i must have to obtain this filter, so i can only just suppose when they've to calculate and spot an order again, that I'm going to be waiting another three or four weeks, nevertheless out $150, to obtain a filter that i can use. A few months was absurd. 6 could be completely unacceptable. I tell them that I would be pleased to send back the filter, which in the place of waiting weeks to get a fresh filter, i simply needed a return. I had been guaranteed that I'd get a phone from the "Stacy" in management by 5.
No good shock, 5 has come and eliminated, equally in my own time-zone and theirs, with no telephone call. The management is possibly non existent or totally apathetic. Significantly, these men are totally inefficient and evidently completely content this way.
It's also worth remembering when you appear about the Better Business Institutionis site, you will observe that VacuVent had their EEE Certification suspended on October 23 "because of disappointment to work using the BBB on marketing issues". They likewise have a quality of "Y", the cheapest possible quality the BBB can provide.
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