From July 15 to 20, United Van Lines packed and moved my household goods. I had around $90,000 worth of missing items and another $92,000 worth of damage. On top of that, things in the house that I was renting were damaged or stolen.
From the beginning of the move, I knew there would be a problem, but there was nothing I could do because it was arranged by the federal government. The United Van Lines driver showed up late and when he arrived he had no help. You see, rather than pay for United contract labor, the driver, John Loos, decided to pay day laborers from a temp agency.
Two of the men that finally showed up on the first day of moving, cased the possessions in the house and then demanded the driver pay them each additional monies for transportation. The driver refused and called security. He learned that one of them men was the brother of a man who was under investigation by the FBI for stealing from household goods shipments.
I was very concerned about the safety of the shipment and called Quality Control. They said to just note it at the other end (delivery was 11/8/00) and remember that United was in breach of contract because they did not fulfill the terms of the contract by meeting the moving deadlines.
I informed United immediately and filed my property damage and loss claims which have not been settled to this date. Also, despite my several calls to United Van Lines they have never mailed me a claim so that I can claim the property damage and theft for the house that I was renting.
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