This company advertised a trial offer for an electronic cigarette for 10 days all you pay is $5.95 for shipping. (or so you think)
After about 6 days i didn't like the product it wasn't satisfying my cigarette needs. So i called them on the phone with the number supplied by them on the receipt and all i was able to do was leave a message, with no return call back from them. So i went to their support page and opened up a ticket as follows:
Posted On: 26 Nov 10:02 PM
Hi, my name is * i ordered the trial cigg, i need to return it, so i am not charged the $99 i have been trying to call the phone number on the "contact us" page and all i was able to do is leave messages and not speak to a live person and have not recieved any calls back.
If you could help me with this, I would be very greatfull.
This was the reply i got from them:
Posted On: 26 Nov 11:21 PM
Hello,
first of all it's not $99.95, but $89.95.
However, we would like to offer you additional $10.00 off if you keep the product plus we will send you free atomizer and pack of cartridges of your choice.
Ritesmoke 510 is the best ecigarette model on the market. You can confirm this by going to any ecigarrete forum, and doing a simple search for 510 model (aka Joye510).
We are not like other shady marketers who sell overpriced junk to uninformed customers. With the second atomizer you will have 2 full electronic cigaretes along with portable charger. None of other companies offer such package at this price.
If you find a better deal around, please let us know.
Waiting for your respond.
Best Regards,
Support Team @ RiteSmoke.com
And i responded:
Its not that i found a better deal, its that the cartridge don't last long enough for me and it dosn't seem to satisfy my nicotine levels, i ended up buying regular cigarettes which stinks, because i was really hoping to slowly quit using this.
Thanks.
Response from them again (and notice im still not getting help to return the product, just attitude):
You can't be serious on this.
Cartridges are never a problem. You just high up the strength on the nicotine in the cartridge. What did we send you, medium or high strength? Remind us how many batteries you have?
Note that you are now over your Risk Free trial period, and payment has been applied to your card. So if you return the kit, we will have to apply 30% restocking fee per Terms and Conditions.
Let us send you a bottle of Juice High strength that you can use to fill the cartridges. It should work for you ok. You can always buy juice liquid which is dirty cheap comparing to the cartridges.
Let us know.
Best Regards,
Support Team @ RiteSmoke.com
So as you see they messed with me until i was not able to send it back on time
I called my credit card company and was told that they had FORCED the charges through on my card, and that it should have been declined (they told me that forcing a charge through without authorization is a crime) i only use that particular card for the internet and only put money on it when im going to buy something, and since i was returning the item i had not placed any money on it, so my card has a negative balance on it now for the crime they committed, i have not got the money back yet my bank is working on it, i had to cancel my card, fax over the receipt, the posts from above, so now i play the waiting game
committed
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