I am blown away to see I'm not standing alone with EXTREME problems with DirecTV! I was moving about 2 miles, had just bought my first home, was crazy happy. Wanted a service that was a bundled package and especially looking to be able to watch the Patroits play because my fiance is from Massachusetts. And if anyone knows someone from there, you know that are crazy Patriots and Red Sox fans! Called Directv because I was told they were the only ones where you could get this and the other things I needed. The girl I spoke with was awesome! Promised me everything I asked for. "Bundled package Deal" with NFL Sunday Ticket explaining that she had just watched a Patriots game the other night! Movie channels, and of course my "other" issue, the internet was going to be partnered with AT&T however would be shipped out to me about a week after my installation of the other! On the day that the internet did NOT arrive I immediatly called. Try to get help from anyone there you speak with... I dare you! Very long story short, after having just TV service and no NFL Sunday Ticket which by the way they will tell you it's on your account but you can't view it on your TV!!! Having this service for about 8 days I've been charged almost 800.00 folks! Yes, a little over 200.00 for a security deposit, and a bit over 500.00 this past week directly drawn out of my checking account UNAUTHORIZED! Went to my bank and they have also filled 2 seperate claims to dispute to help me get my money back. I had written a letter, as instructed, by "a Supervisor at DirecTV" to the dispute department in Colorado and have been patiently waiting for them to get back with me. And then next thing I know, over 500 bucks taken right out of my account! Meanwhile, I just sent a check for my new mortgage payment and my new Jeep payment!!! Thank God my bank is not going to let anything more bad happen to my account and are going to help me with the checks that I sent out.
I am going to make this my lifes mission to make sure I am heard by Directv and paid back the money they STOLE from my family! This company needs to be put OUT OF SERVICE!
I've also filed a complaint with the Better Business Bureau and waiting to hear back from them as well. I don't want anything from Directv except the exact $ amount they stole.
Lisa Kingsley
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