I ordered my boots on their website on Saturday night, just after midnight (so technically Sunday) and I also asked for Super Fast Shipping at $16.99 OVER the regular shipping charge. On my actual invoice it states it would be DELIVERED today, November 24th, my daughter's birthday. At noon I decided to check the tracking since I did not want to be here all day waiting as I had errands to run. I went to track online and it said "processing to ship" just as yours did. When I called Customer Service a supervisor told me the expected delivery date was TODAY. She told me if I did not receive it today that they would refund my super fast shipping price. At 6:30 pm I called back because I know UPS will not deliver that late.
I was informed that there was a tracking number but there was no UPS information they could give me and that the fault lie with UPS. So I used my tracking number to call UPS and THEY told me they had not even received the package in their possession yet. And I would only get it tomorrow if they received it TODAY. If they got it tomorrow, I would not receive it until Friday.
Friday!? I paid almost 20 bucks to have it shipped and delivered by TODAY. Not Friday.
Called OneStopPlus back and again asked to speak to a supervisor who told me herself it WAS supposed to be delivered today, but there was a delay on processing, verifying the billing address on my check-card. That's why I did not get it. Why didn't the supervisor earlier today tell me that? So I was lied to by no less than FOUR onestopplus.com customer service reps and supervisors.
I will be filing a complaint with BBB also and notifying the Attorney General.
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