I used JustAnswer to get assistance in a legal matter involving subpoenas and the manner in which the processor serves them. As the processor did not serve it directly to me at my home but to a co-worker at my job, I thought I would not have to appear on the court date. The answer seemed good enough for me, and I agreed to pay the $38.00 charged for the expert lawyer's answer.
I was totally shocked to learn the next business day, November 23rd, that JustAnswer had billed me twice for the one-time usage. I had no back-and-forth communication with the person, as her advice was to appear in court to avoid further court action against me. Because it was late at night when I checked my accounts, I could not do anything about what had happened and decided to wait until the next business day to handle the matter.
I appeared in court the morning of November 24th. It did not go well. The court had rendered a verdict on the case on Friday the 20th. On my way from the courthouse, I decided to stop at my bank and inform them of the double billing of my account by JustAnswer, to see what could be done about it. To my surprise, JustAnswer had charged my account again the same day, for a total of $76.00. I am out $152.00 for one-time usage that lasted about 20 minutes.
I have already emailed them twice to express my outrage and disappointment, to call them thieves and to demand a refund of my money for a total of $114.00. My bank says they have to pay them before they can dispute the charges. My income is limited. I negotiated with these people in good faith, and this is the thanks I get. JustAnswer is stealing my money at will.
If what I have read about JustAnswer is true, it will take an act of Congress to stop these thieves. Until my bank and I can stop them from withdrawing money from my account, I am in financial trouble. Is there someone out there who can help me and others stop these thieves from luring unsuspecting people in and robbing them?
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