I used JustAnswer to get assistance in a legal matter referencing subpoenas and the manner in which the processor serves them to you. As the processor did not serve it directly to me at my home, but to a co-worker at my job, for me, I thought I would not have to appear on the court date. The answer seemed good enough for me, I agreed to pay the $38.00 charged for the expert lawyer's answer.
I was totally shocked to learn the next business day, November 23rd, that JustAnswer had billed me twice for the one-time-usage! I did no back-and-forth communications with the person; as her advice was to appear in the court to avoid further court actions against me. Because it was late the night when I checked my accounts, I couldn't do anything about what had transpired, and decided to wait until the next business day to handle the matter!
I appeared in court the morning of November 24th. It did not go well. The courts had rendered a verdict on the case on Friday the 20th. I decided on my way from the courthouse to stop at my bank and inform them of the double-billing of my account by JustAnswer, to see what could be done about it. To my surprise, JustAnswer had charged my account again (the same day) for a total of $76.00. I'm out of $152.00 for one-time-usage that lasted about 20 minutes!
I've e-mailed them twice already to express my outrage and disappointment, to call them thieves and to demand a refund of my money for a total of $114.00. My bank says they have to pay them before they can dispute the charges. My income is limited. I negotiated with these people in good faith, and this is the thanks I get! I have JustAnswer stealing my money at will!
If what I've read about JustAnswer is true, it'll take an act of congress to stop these thieves! Until my bank and I can stop them from withdrawing money from my account, I am in financial trouble! Is there someone out there who can help myself and others, stop these thieves from luring unsuspecting people in and robbing them!?
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