Complaint / Review
Guaranteed Tax Relief - GTR
This company did not honor their service agreement and took money for services they agreed to perform, took the money and closed the business without notice

I signed a Working Service Agreement with GTR with office located in CA and paid $6400 for services and signed a power of attorney for tax filings and resolution with the IRS. I met all requirements and filed all documents requested by GTR providing all data requested. I then received a call advising that my case was being managed by an individual who did not complete my taxes and my case was reassigned. Thye asked for an additional $2,000 to include an additional tax year in the negoiation with the IRS which was paid. I received a letter advising that thier office address had changed to provide better customer which was located in Nevada. I called the new number provided when I received a call from the IRS. The person who answered teh phone stated I would receive an e-mail advising who is handling my case. The IRS advised that the person handling my case advised that he no longer represented me leaving me to handle matters I paid GTR to resolve. Thomas L. Skala was assigned as Power of Attorney who never advised me he was no longer handling my case. Perry Kurtz, GTR Tax Specilaist sent me the work agreement and authorization to pay teh initial $6400. Becky Seavert, Tax Specialist, completetd the tax years requested except 2008. I advised her that I had paid additionally for 2008. She stated it would be handled later. James Rhome received the additional $2000 paid for Tax year 2008 filing. Other persons involved were William Hauser and Heather Hancock. I have a chronological report of events and filed a complaint with the Attorney General's Office for consumer fraud, false advertising and failure to execute a signed contract after payment. I filed Forms 2848 and 8821 with GTR and signed the 11 point work agreement. The work agreement has an arbitration clause but offered no instruction to pursue the process via California State Law. The contract was signed on 9/05/08 and communication with GTR stopped when they closed their offices for phone, fax and website in July and August. There are at least seven other peple who have filed complaints of ripoffs.