Ashley responded to a report about Citizens Bank, saying that their policy is to pay largest debit amounts or checks first. However, a few years ago I checked my account on a Friday and they had cleared 9 items, all small. The very next day, I checked my account on line and my mortgage payment had presented. The bank put that check before the nine items and levied a charge against my account for $39.00 — for EACH ONE of those nine items. Now you make me believe that this policy is not flawed. When I called they said because it was a paper check, it is handled differently but was presented on the same day as the other items. I was appalled. Should have closed my account then.
I read in the paper or on the internet a while ago that this policy is not ethical, not sure if they changed it though. This past month, because of one problem after another, they just about took my whole social security check in fees. I tried going to one of the branches, but they "can't do anything." I also found out that it costs less than $1 to process an overdraft on an account. How about that??
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