Prior to our household move I carefully researched possible choices and decided on Zen Van Lines. They offered a fair price, had no outstanding BBB claims and the state of Georgia records showed that they had just a couple of disputes with clients that were resolved.
On the day of the move I noticed that the men would sometimes carry loaded boxes upside down. When I mentioned this to the move boss he would instruct the men (in spanish as non of them were english speakers) to carry them right-side up but the problem persisted. When a problem arose that I needed to resolve with owner Paul Bedi, the men sat and waited for 30 minutes (still on the clock) until we reached a resolution. I had had the carpets professionally cleaned while the house was empty a few days prior to the move. I asked the move boss if the men had shoe protectors or if they could modify their method of unloading the truck to minimize soiling the carpet and was told 'no'.
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